Frequently Asked Questions

Everything you need to know about bringing the barista experience home.

Does HiBREW offer international shipping?

Yes, we ship our coffee machines and accessories worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is the warranty period for HiBREW coffee machines?

All our machines come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship under normal domestic use.

Are HiBREW machines compatible with different capsule brands?

Most of our multi-capsule models are designed to be compatible with Nespresso, Dolce Gusto, and ground coffee. Please check the specific product description for the full compatibility list.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return.

How do I clean and descale my machine?

To maintain performance, we recommend descaling your machine every 3-4 months using a dedicated descaling solution. Removable parts should be hand-washed with warm, soapy water.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.